Satisfaction of health care professionals at king abdulaziz medical city about the role of the saudi commission for health specialties

Author: 
Shahd Sarhan., Nora Alanazi., Sara Bugnah., Faten Seraye., NorahAhmed and Fayz Al-Shahry

Introduction: Saudi Commission for Health Specialties (SCFHS) is responsible for monitoring and developing health training program, principles of practice and codes of ethics. Lack of study in this area has resulted in establishing this study to understand and evaluate the Saudi commission’s roles from health care professionals’ perspectives.
Objective: To measure satisfaction of health care professionals at King Abdulaziz Medical City (KAMC) about the role of Saudi Commission for Health Specialties
Methods: Cross sectional qualitative study, 270 health care professionals such as physicians (n=54), rehabilitation team (n=53) and nurses (n=163) were selected from KAMC. The data was collected by using a suitably structured questionnaire with question selected of demography of the respondents and their opinions about SCFHS roles and the impact of SCFHS’ services on health care professionals. Data was analyzed by using SPSS version (22). Statistical tests such as chi – square and frequencies were used to get the final results. The study was approved by IRB of KAIMRC.
Results: From the study, it was observed that 51.5% of the participants were satisfied, 36.7% were neutral, and 11.8% were dissatisfied with the roles of SCFHS. . Non-Saudi participants were more satisfied than Saudi. Eight problem areas were identified with respect to the services of SCFHS.
Conclusion: Delayed response, high cost of services charges, complicated website and inappropriate professional classification were the main factors that associated with satisfaction of the health care professionals.

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DOI: 
http://dx.doi.org/10.24327/ijcar.2018.14439.2617
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